faq's
customer service contact: support@lonesuperior.com
order
- how secure is my personal information?
https://lonesuperior.com adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.
your credit card information is encrypted during transactions using secure socket layer (SSL) technology, which is widely used on the internet for processing payments. your credit card information is only used to complete the requested transaction and is not subsequently stored.
- what forms of payment do you accept?
we accept payment via American Express, Mastercard, Visa, Discover, and PayPal.
- can I cancel my order?
all sales are final. if you would like to apply for a return, once you've received your package please visit our refund policy page and go through our policy regarding a refund inquiry.
shipping
- do you ship internationally?
currently we only ship to Canada. just be sure to check the items you are ordering will clear customs.
- what shipping carriers do you use?
we use USPS or UPS for our domestic orders (USA) as well as our international orders (CANADA)
- how long does it take to process my order?
once payment has been made, 100% of our orders leave our fulfillment center within 1-2 days, unless due to hazardous conditions or holiday delays.
- how long does shipping take?
for shipments inside the (USA) approximately (3-7) business days depending on the method of shipment chosen at checkout.
for shipments outside the (USA) approximately (3-20) business days depending on the method of shipment chosen at checkout. please take into consideration there can be customs delay in some countries.
delivery
- how do I track my order?
we will send you the tracking number after your purchase within 1-2 business days.
- are all my items shipped together?
it depends on the products you ordered and timing.
(for questions about shipping please visit our shipping policy page).
LONE SUPERIOR